Customer Service
ATR ITALIA gives a lot of importance to all the activities towards the pre-sales and post sales services through its technical structures that can be identified in the following operational phases.
PRE-SALES
The proposed grinder to the customer comes together with the technological processing study of the required component and the related working cycle time. During this phase the best solutions are analyzed in order to meet customer needs.
APPLICATION STUDIES
All the various phases of the customer order and eventual turnkey solutions are optimized before the machine construction.
TRAINING
Training courses are provided in ATR ITALIA and in the customer plant to enable the most appropriate use of the machinery.
POST-SALES
- Installation and production start for turnkey applications
- Technical assistance with ATR ITALIA specialists
- Preventive and extraordinary maintenance
- Retrofitting and up-to-date of grinders made by ATR ITALIA or by other manufacturers